Residential Customer Testimonials

The driver was the best I ever worked with!

John M.

I am writing to commend your moving company for the outstanding move our daughter, Jean Busher, had with your company from Carlsbad, California to Ashburn, VirginiaJoyce.

I worked with your salesman at this end, Joe Dugo.  He exuded such confidence in determining the packing and unpacking pricing that my daughter and I had nothing to worry about.  She and I drove across country to Virginia in early January before her California house sold, so we were not there when your packers came on February 23rd, 2015.  She had a good friend there for her who reported to us in phone calls throughout the day how timely your packers were, how polite, and how professional.  Her household goods were loaded onto Jamie Riqueime’s Interstate Van on February 24th.  And the packing and the loading were so professional that in a shipment that included some special art work, figurines, crystal and china nothing was broken!  Jamie had to make another delivery in the DC area that afternoon, and that evening there was an employee awards event at your Springfield center.  Therefore there wasn’t time for Jamie and his team to unpack that day.  He returned, as promised, the following Monday and helped with the unpacking.  And what a big help he and his assistant were!

We met your driver, Jamie Riqueime, when he delivered the shipment to the new home in Ashburn, Virginia.  He could not have been more professional, courteous, and helpful.  The men he had with him to help likewise were just as professional and careful as they could be.  He had to negotiate piles of snow on the curbs and corners of a small townhouse community, and he was especially considerate of our daughter’s immediate townhouse neighbors so as not to block in their cars.

Likewise I’d like for you to know how very helpful Ebony Larijan has been helping me clarify questions about billing and Interstate contacts.  Every Interstate Van Lines employee we worked with on the move was most professional, courteous, and helpful!  I know your father and knew your grandfather when I was a member of your sales staff in the early 1980s.  Our family has told many of our friends what a first class operation the company still is!  

I hope you will pass on our compliments to all those involved in our daughter’s move to Ashburn, Virginia this past February.

(I also would like for you to pass on to Michelle Ball the gratitude of the members of the Clifton Community Woman’s Club and many beneficiaries of our Charitable Trust for Interstate Van Lines’ continued sponsorship of the CCWC annual home and garden tour.)

Joyce P.

As hard as it is to move after 34 years in the Washington area – leaving good friends, co-workers and the many great organizations- Interstate Van Lines made it so simple. Thank you!

Thanks to the team for packing everything, and after unpacking not a single item harmed! Amazing! From managing the inventory to lifting boxes to putting together furniture, our driver was the most dedicated, hard working and courteous person I have ever met. Every box, every piece of furniture, every item was checked in and checked out for a perfect move.

Thank you, Interstate, for doing it right: on time and with the best service you could only dream about until you see it is for real.

Once again, thank you for making a once in a lifetime move so special and carefree.
 

Patrick and Martha D.

Driver and crew were told that my wife had very recently passed away, and that I was alone to take on the complete move-in.

Their courtesy and sensitivity were superb. I greatly appreciate the numerous instances where they went out of their way to help me with difficult aspects of the move-in. I couldn't be more appreciative. "Gold Stars" to all.

Rob W.

I recently had my household good delivered (8 June 2011) to my new home in Maryland. I informed both TMO and Ace Van & Storage Company that my driveway would not accommodate the normal delivery truck (18 wheeler). I requested that smaller trucks be used because I had a long driveway that was all uphill. In addition, I had almost 17,000 lbs that I wanted to unpack.

Working for the government, I have been packed and unpacked over a dozen times and I have never had the pleasure of being unpacked by the kind of professionals that unpacked me on 8 June. Usually, sometime during this process, I end up frustrated and angry because the movers do not care and do not listen to what I would like done. This is just a job for them. This was not the case with these men. The men worked efficiently and effectively but more important as a ‘team.’ They followed my instructions and it was ‘service with a smile.’ Not once did they complain about what I asked them to do, or made excuses for why something could not or should not go upstairs. Mr. Michael What I noticed most about the team leader, other than his integrity, was that he treated my household goods and my home as if it was his. He ensured pads were placed on my wooden floors and also outside so as not to damage my furniture as they unpacked it. He made certain that nothing was ‘scooted’ or dragged across my wooden floors. These were the hardest working men I have ever encountered in all my moves, and on one of the hottest days ever! These men did an extraordinary job and took pride in their work. They are truly to be commended for their extraordinary efforts to ensure the customer was happy. I was very impressed and happy.

Diana W.

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