Residential Customer Testimonials

First, let me say I was a little shocked to learn that there was over 11,000 pounds of stuff on this move!  Five and a half tons of a lifetime!  Needless to say, I was also taken back at the cost, but considering the effort involved, I was hoping everything was featherweight.

I want to thank you Kim for your effort in trying to do what you could to lower the price.  Given our situation, it was much appreciated despite the increase in cost resulting from the increase in weight.  You were very professional and helpful.

And I wish to thank Ebony for following up on both the confirmation and after the move.  I also appreciated your efforts.

But, the heart and soul of this move belongs to the crew... they were absolutely courteous, efficient and very professional.  They worked as a team and worked very hard both on the pick up of the household and unloading at our new location.  They were very friendly and easy to work with during this move and each of them deserves very high praise for a job very well done.

The only mishap was an heirloom piece of wicker (a chair) that belonged to my wife's mother.  There was a hole caused by something that pierced the wicker on the back of the chair.  My wife treasured this piece and she was disappointed that it happened.  We have not heard anything as yet from Interstate.

Overall, however, given this is the first time we've had to use a moving company, I would certainly recommend Interstate to anyone who has a need to move.  I sincerely feel that the crew is most deserving of your company's recognition for their efforts.  I know they were just doing their job, but they are the true ambassadors for Interstate and represented the company in the highest regard.

George and Debbie G.

I received my shipment today and wanted to commend the staff for a job well-done! Not only did they show up on time, but they were very professional and courteous. They moved quickly yet carefully and neatly packed the boxes into the storage facility. Although the shipment had several different colored inventory stickers, they helped to create an easy system of tracking the tags. This crew is exceptional and a true credit to Interstate. They are the example for others to follow.

S. Karega

Overall, this was the best moving experience out of the 13 moves I've made over the last 25 years.  Everyone I dealt with at the company was responsive and professional.

I initially contacted a moving consultant with the company (Kim W.) to discuss using their Clutter Buster program to store furniture and household goods before the house was put on the market and then storing the remaining furniture while we went house hunting at our new location.  Kim created a detailed estimate on the cost to store the items and also how they would handle specialty items that required special treatment.  The two packing teams the company sent were top notch.  Both sets of packing teams were impressive.  They were efficient and treated our belongings with care as were the loaders who came behind the packers to crate our belongs to put into storage.  The loaders consulted with us on items needing to be crated after they had wrapped them to ensure nothing got damaged.  While this added to the overall cost, we appreciated their input and concern to ensure none of our items got damaged during storage and then shipment.

When we were ready to move our household goods to their new destination, I contacted my moving consultant to arrange their shipment.  The whole process was easy.  My assigned moving managers (Ebony and Jewell) stayed in contact with me throughout the process, checking in with me multiple times to see how the packing and loading were going.  The mover (James G.) from Interstate also stayed in touch with me while he was on the road to my destination.  The crew he hired to help him unload the furniture (Anthony W. and Jay J.) were regulars on his stops to the San Antonio area and they worked great as a team to unload our furniture.  They treated our belongs and house with respect and professionalism.

Interstate Movers in my opinion, is a top-notch organization.  The fact that the lead packers and movers we dealt with have been with the company for a very long time speaks to their ability to retain experienced employees who know how to get the job done superbly and efficiently.  The process they've set up to consult with the client at every step helps to make the process less painful.  This was a fairly expensive move, but the adage that you get what you pay for rings true in this case.  We wholeheartedly recommend this company.

Christina D.

Driver and crew were told that my wife had very recently passed away, and that I was alone to take on the complete move-in.

Their courtesy and sensitivity were superb. I greatly appreciate the numerous instances where they went out of their way to help me with difficult aspects of the move-in. I couldn't be more appreciative. "Gold Stars" to all.

Rob W.

I want to thank you Bridget for coming to check up on me during moving day.  It was very thoughtful to take the time out of your appointments for the day.

I want you to know that the "CREW" that you sent to move me from Triangle to Woodbridge, VA was top notch and just plain wonderful.  Miriam arrived first and quickly packed up and showed me the charges before she left.

The men came in and introduced themselves to me and let me show them what they would be taking.  They were really understanding if I was picky about something and assured me they would do it and I believe they did.  They were hardworking carrying 2 or 3 boxes at a time depending on size and I never saw them take a break except for lunch.  They asked questions if not sure and very polite when they did.  If I asked them a question they respectfully answered.  In unpacking, after they placed furniture, if I asked to move it they did without any complaint.  Before they left, they asked if there was something else that I needed.

The gentleman that did the paperwork carefully explained to me what I was signing.  Since I was giving a check that was written to "CASH", he saw I was leery and gave an explanation and showed me where I could read about it.  I figured he was with the company long enough that I didn't have to worry about it.  One gentlemen cleaned a glass cover to my desk as it was hard to reach.  They switched my bedroom items till I was happy.

All in all, these men were just awesome for their time with my moving.  I would recommend this crew to anyone and I will do so with your Company as well.

Barbara J.

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